Privacy Policy

Introduction

At Loyalify, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our loyalty platform and services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Business information (company name, address, tax ID)
• Payment information (processed securely by our payment providers)
• Account credentials and security information

Customer Data

When you use Loyalify, you may input customer information including:

• Customer names, email addresses, and phone numbers
• Transaction history and purchase data
• Points balances and reward redemptions
• Customer preferences and behavior data

Usage Information

We automatically collect certain information when you use our services, including device information, browser type, IP address, and usage patterns.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity

Data Sharing and Disclosure

We may share your information in the following situations:

• With service providers who assist in our operations
• To comply with legal obligations and protect our rights
• In connection with a merger, sale, or acquisition
• With your consent or at your direction

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to certain exceptions.

Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent at any time

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@loyalify.com
• Address: 123 Market Street, Suite 400, San Francisco, CA 94103
• Phone: +1 (555) 123-4567